Legal
Last updated: January 2026 · Owlpoint, England and Wales
The short version: We only collect information you give us when you fill in our contact form or email us. We use it to respond to your enquiry and nothing else. We don't sell your data, we don't send unsolicited marketing, and we don't share it with third parties except where needed to run the business (like email hosting). You can ask us to delete your data at any time.
Owlpoint is a UK-based digital services business providing workflow automation, website design, and SEO services to small businesses. We are the data controller for the personal information described in this policy.
Contact: hello@owlpoint.co.uk
We collect personal information only in the following situations:
| How collected | What we collect |
|---|---|
| Contact form on our website | Name, business name, email address, phone number (optional), service interest, and the message you write |
| Emailing us directly | Your email address and any personal information you include in the email |
| Phone or video call | Information you share verbally during a conversation |
| Becoming a client | Business details, billing information, and any information needed to deliver the agreed service |
We do not use cookies for tracking or analytics. We do not run advertising on our website. We do not collect data about you passively.
| Purpose | Legal basis (UK GDPR) |
|---|---|
| Responding to your enquiry | Legitimate interests — you contacted us, so responding is a reasonable expectation |
| Delivering the service you've paid for | Performance of a contract |
| Sending invoices and managing payments | Performance of a contract; legal obligation |
| Keeping records as required by law | Legal obligation |
We do not use your information for automated decision-making or profiling. We do not send marketing emails to people who have not specifically asked to hear from us.
We do not sell, rent, or trade your personal data. We may share it in the following limited circumstances:
All third parties we work with are required to handle your data securely and in compliance with UK data protection law.
| Type of data | How long we keep it |
|---|---|
| Enquiries that did not lead to work | 12 months from the date of your enquiry, then deleted |
| Client contact details and communications | 6 years from the end of our engagement (to comply with standard UK business record requirements) |
| Financial records (invoices etc.) | 6 years from the end of the tax year they relate to, as required by HMRC |
Under UK GDPR, you have the following rights in relation to your personal data:
To exercise any of these rights, email us at hello@owlpoint.co.uk with the subject line "Data request". We will respond within one month.
If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk or call 0303 123 1113.
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. These include using password-protected systems, limiting access to personal data to people who need it to do their job, and using reputable, UK-compliant email and storage providers.
If we become aware of a data breach that is likely to affect your rights or freedoms, we will notify the ICO within 72 hours and inform you directly where required by law.
We aim to keep your data within the UK or the European Economic Area (EEA). If any of our service providers are based outside the UK/EEA, we will only use them where appropriate safeguards are in place (such as UK adequacy decisions or standard contractual clauses).
Our services are directed at businesses and their representatives. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. When we do, we will update the "last updated" date at the top of the page. We encourage you to review this page periodically. For significant changes, we will notify active clients directly.
If you want to know what information we hold about you, ask us to delete it, or have any other questions about this policy — just get in touch. We'll respond within one business day.
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